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Consumer expectations around healthcare have risen as baby boomers need more medical attention and tech savvy millennials want personalized care experiences that fit their lifestyle.
This means healthcare resources and services need to be available on all kinds of devices and platforms. These tools must be able to help patients and customers schedule appointments online, find a doctor, and find a location.
In other words, consumers want healthcare organizations to go beyond brick and mortar walls and conversational AI is increasingly meeting those expectations.